Store Policies

CUSTOMER CARE

Soul Sister Products pride ourselves on customer centric business practices and our customers find this refreshing in a market place full of the 'quick buck' mentality.  We are different and if you are a first time customer you will begin to see this yourself.

Our main aim is to provide you with unique, quality home care and beauty products which we would comfortably use in our own homes, in other words only the highest quality passes through quality control.  Therefore if you are not happy, we are not happy and we will do what we can to rectify any unsuitable situation.

We endeavour to provide you with natural, toxin-free products, meaning that there are absolutely no petrochemicals (paraffin wax) or other petroleum by-products in any of our waxes or fragrances. 

Our essential oils are 100% pure, therapeutic grade.  Our natural fragrances are phthalate free, a chemical commonly found in candle fragrance.  All fragrances and their materials have been examined by the RIFM (Research Institute for Fragrance Materials) for safety and IFRA (International Fragrance Association) who have set forth Codes of Practice for use of the materials.

Soul Sister Products is an artisan workshop meaning our products are handcrafted. 

We introduce offers, discounts, and new products regularly, so please feel free to enter your email address to ensure you are part of the 'best deal' and 'in the know' customer groups.  

Any questions, compliments or complaints may be forwarded to us at sales@soulsisterproducts.com.au - we will endeavour to answer you same day.

Leave a message on our Facebook page and please give us a 'Like' and a 'follow'

Direct message us on Instagram and follow our beautiful images to see what is happening each day.

PRIVACY AND SAFETY

This policy discloses how we treat personal information that we collect and receive and includes information related to your use of our website soulsisterproducts.com.au. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number.

Any personal information submitted to us via the order process will not be shared, sold, or rented to other parties or non affiliated companies except where this will provide you with products or services that you have requested, such as making a purchase from us e.g. to ship/deliver your order.

We will use your information to fulfil your request for products or services and contact you when necessary regarding transactions or requests initiated by you.

We may use your information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or as otherwise required by law.

We may contact you via email regarding our products and services, such as administrative messages that are considered part of your order, or promotions and specials, or to notify you of changes to this policy. You may opt out at any time.

When sensitive information (such as credit card data) is collected, that information is encrypted and transmitted securely. We only use this information to fulfil orders. Where you have obtained a password for our site, you are responsible for keeping this confidential.

This policy forms part of our terms and conditions and may be updated from time to time without prior notice.

WHOLESALE ENQUIRIES

We offer wholesale pricing to retail outlets and businesses that we believe complements our style.

We also provide White Label & Private Label services. Please contact us with your questions on wholesaling or private label services.

OTHER TERMS AND CONDITIONS

ORDERS AND PAYMENT

By placing an order you warrant that you are legally capable of entering into binding contracts and are at least 18 years old. Payment is made by credit card, Paypal or bank transfer. For custom or corporate orders we may invoice you to pay a deposit for order processing to begin, with balance payable prior to despatch.

PERSONALISED PRODUCTS

When creating a personalised product it is presumed that you have checked the text for spelling and grammar accuracy as the product will be printed with the text you supply.

DESIGN

We can custom design labelling for you for events or private labelled products. Where custom or private labelling is ordered, the proofs or previews emailed are intended as a guide only and may appear in a lower resolution for screen viewing purposes. Logo files or any custom files provided should be emailed in a high resolution format, files accepted include high resolution jpgs, high resolution pdfs, eps or ai files. We will contact you if there are any questions or issues regarding your order in this instance.

COPYRIGHT

All designs related to this site are protected under applicable copyright laws and other property rights. Copying, downloading or redistribution of any part of this site is strictly prohibited.

It is agreed that, unless notified by user in writing, that Soul Sister Products may reproduce and publicly display designs in advertising, marketing, samples, and promotional materials. We also assume the right to make modifications to the users design.