Shipping and Returns

SHIPPING

Postage is charged at a flat rate of $10 per order within Australia, with an option of express post at a higher rate. Delivery is via Australia Post. Any free shipping offer will be sent via regular post only. All orders over $100 will automatically receive free shipping on checkout.   

We also offer international postage which is shown during checkout. All our products can be shipped internationally, with the exception of sanitising products.

Orders are usually posted within 2-3 days of order placement and is dependent on custom orders, large quantity purchases and/or special fragrance requests. NOTE: Personalised tin candles are made to order and production time is generally 1-2 weeks dependent on quantity. Please contact us if you need to know a more accurate timeframe for your particular requirement.

Orders post from Melbourne. Your location in relation to Melbourne will determine approximate delivery time.

Express post is guaranteed overnight to most metro areas (overnight is not guaranteed to some areas, please check with Australia Post if unsure). Please check your destination is covered for guaranteed overnight delivery in this case. No responsibility is taken for delays caused by Australia Post.

All products are checked to ensure your order leaves us in perfect condition therefore we cannot accept responsibility for damage caused by Australia Post. However, your satisfaction is very important to us, so please let us know of any damage or breakages and we will endeavour to find a satisfactory solution for you. Please email us  photos of damaged or broken glassware or product within 24 hours.

If your order is required urgently we can have your order packed & posted promptly. Please choose express postage at the checkout and mention your required delivery date via the checkout process or by contacting us

RETURNS

All products are checked prior to postage. Refunds are not given for errors in spelling or grammar in the case of personalised orders.  Please check these details before finalising your purchase. Your products are custom made from the information you supply down to every last detail. This is a vital checkpoint for you, so please take your time and be thorough.

We will refund any products faulty by manufacture.

If returning a damaged or faulty product it must be returned in the original packaging. Please contact us prior to returning so that we are aware of the situation and where possible can provide a replacement.

CANCELLATIONS

If, for any reason, you wish to cancel your order you must contact us within 12 hours of placing your order as work commences on orders almost immediately after order placement. If your products have not gone into production we will provide a refund.